How cancellations, date changes and refunds work for bookings made with us. This policy forms part of our Terms & Conditions.
Last updated: 24 August 2026
A 50% deposit is required to confirm any booking. This deposit is non-refundable except where we cancel or are unable to run your activity/package (see Force Majeure below).
| Time before departure | Refund of amount paid (excluding deposit) |
|---|---|
| 30+ days | Full refund of the balance paid, minus any non-refundable third-party costs already incurred (e.g. prepaid park permits) |
| 15–29 days | 50% refund of the balance paid |
| 0–14 days / no-show | No refund |
The 50% deposit is treated separately and is non-refundable in all cancellation scenarios above, except where covered under Force Majeure.
We're happy to move your booking to a new date, subject to availability with the relevant activity operators and lodges. Requests made 15+ days before your original travel date are handled free of charge; requests inside 15 days may carry a small admin fee, which we'll confirm before making the change.
Some activities — Devil's Pool at Livingstone Island in particular — are seasonal and depend on Zambezi River water levels, which vary through the year. If an activity can't safely run due to water levels or weather on the day, we'll offer a suitable alternative activity, a reschedule, or a refund for that portion of your booking.
Where we're unable to deliver a booked activity or package due to circumstances beyond our reasonable control (extreme weather, natural disaster, civil unrest, government restrictions, border closures, or public health emergencies), we'll offer a reschedule where possible, or a refund of amounts paid for the affected portion of your booking.
Email res@vicfallsnaturedelight.com with your booking reference and the change you'd like to make. We aim to confirm cancellation/refund requests within 2 business days.
See our full Terms & Conditions for how this policy fits into your overall booking agreement with us.
