Terms and Conditions
Effective Date: 20/03/2026
Company Name: Vic Falls Nature Delight
Welcome to Vic Falls Nature Delight. By booking any tours, activities, or services through our website, you agree to the following Terms and Conditions.
1. Bookings and Payments
All bookings must be made through our website or authorized representatives. Full or partial payment may be required to confirm your reservation. Prices are subject to change without prior notice until payment is received.
2. Cancellations and Refunds
All cancellations are subject to our Refund Policy. Refund eligibility depends on the time of cancellation and the nature of the service booked. Certain services, including flights and discounted packages, may be non-refundable.
3. Changes to Bookings
Requests to amend bookings (dates, activities, or services) must be made in advance and are subject to availability. Additional costs may apply depending on the changes requested.
4. Travel Requirements
Clients are responsible for ensuring they have valid passports, visas, vaccinations, and any other required travel documents. [Your Company Name] is not liable for denied entry or travel disruptions due to incomplete documentation.
5. Health and Safety
Clients must disclose any medical conditions that may affect participation in activities. Participation in tours and activities is at the client’s own risk, and clients must follow all safety instructions provided by guides or staff.
6. Liability Disclaimer
While we strive to provide safe and enjoyable experiences, [Your Company Name] shall not be held liable for any injury, loss, damage, delay, or inconvenience caused by circumstances beyond our control, including but not limited to weather conditions, natural disasters, or third-party service providers.
7. Third-Party Services
We may partner with third-party providers (e.g. lodges, transport companies, activity operators). We are not responsible for their actions, omissions, or service quality, although we work only with reputable partners.
8. Pricing and Inclusions
All prices are listed in [Currency] and include only the services specified in the package. Additional costs such as park fees, visas, insurance, and personal expenses are not included unless stated.
9. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance covering cancellations, medical expenses, personal injury, and loss of belongings.
10. Code of Conduct
Clients are expected to behave respectfully toward guides, staff, and fellow travelers. We reserve the right to refuse service or remove any client whose behavior is disruptive or unsafe, without refund.
11. Intellectual Property
All content on this website, including text, images, and branding, is the property of [Your Company Name] and may not be used or reproduced without permission.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined therein.
13. Governing Law
These Terms and Conditions are governed by the laws of [Your Country]. Any disputes shall be resolved in the courts of this jurisdiction.
14. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our website and services constitutes acceptance of any changes.
15. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Email: res@vicfallsnaturedelight.com
Phone: +263 78 132 0370